11 The Good Food and Beverages Private Limited

1. Acceptance

By using our website or placing an order, you agree to these Terms & Conditions.

2. Products

We provide freshly prepared diet food, healthy meals, beverages, and related food products. Product availability may vary without prior notice.

3. Orders

• Orders are confirmed only after successful payment or confirmation from our team.
• We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.

4. Pricing

All prices are displayed in Indian Rupees (INR) and are subject to change without prior notice.

5. Delivery

• Delivery timelines are estimates and may vary due to weather, traffic, or unforeseen circumstances.
• Customers must provide accurate delivery details.

6. Customer Responsibilities

Customers must ensure that the delivery address and contact information provided are accurate.

7. Food Allergies

Customers are responsible for informing us of any allergies or dietary restrictions before placing an order. We are not liable for allergic reactions where such information has not been disclosed.

8. Intellectual Property

All content on our website, including logos, images, text, and graphics, is the property of 11 The Good Food and Beverages Private Limited and may not be reproduced without permission.

9. Limitation of Liability

Our liability shall be limited to the value of the order placed. We are not liable for indirect, incidental, or consequential damages.

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra.

Return & Refund Policy

At 11 The Good Food and Beverages Private Limited, we strive to provide fresh and high-quality diet food and beverages.

Returns

As our products are perishable food items, returns are not accepted once the order has been delivered.

Refunds

Refunds may be considered only in the following situations:

• Wrong item delivered.
• Damaged or contaminated food upon delivery.
• Missing items in the order.
• Order cancelled by us before dispatch.

To Request a Refund

• Contact us within 2 hours of delivery.
• Share your order details along with clear photographs of the issue.
• Refund requests submitted after this period may not be accepted.

If approved, the refund will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.

Shipping Policy

All orders are delivered within 1 hour of order confirmation, subject to the delivery address being within our serviceable area. Delivery times may occasionally vary due to weather, traffic, high order volume, or other circumstances beyond our control.

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